GoAutoDial App: Unified Multi-channel Contact Center in the Works

GoAutoDial-AppIf you’re in a particular field of business, it is important to know the right tools with features that can help you improve the efficiency of the different operations, and the overall growth of your business or your job. The trend of Business Process Outsourcing (BPO) or call centers has skyrocketed in the past years or so. It has opened a lot of opportunities for a lot of Filipinos. If you’re in the BPO field, you’ve probably heard about GoAutoDial. The GoAutoDial app is an open source web-based call center system widely used throughout the country. 

GoAutoDial is one of the most widely used open source predictive dialer and inbound IVR + ACD system that provides termination and DID services aims to provide more ease of use for its thousands of users worldwide with the first open source multi-channel contact center web application which started development this 2016. Called the “GOautodial app”, a modern standards based web app that provides voice and non-voice contact center features.

What is GoAutoDial app?

The GoAutoDial web app is a voice and non-voice multi-channel contact center. It is a unified app for the previous applications offered by GoAutoDial: the GOagent, GOreports, and GOadmin. The web app has the following features:

  1. Predictive dialer
  2. Inbound IVR and ACD
  3. Web based ticketing system
  4. Live chat
  5. SMS
  6. Fax
  7. Email
  8. Social media
  9. CRM type application
goautodial app dashboard
The GoAutoDial app dashboard

I have mentioned earlier in this post that it is important to have the right tools to conduct your business. The GoAutoDial app can help you improve your business’ efficiency and overall productivity. This is because you wouldn’t have to get a separate application to manage voice and non-voice accounts because you can monitor them, along with other areas, on a single dashboard so you can oversee them easily. As an online freelancer, apps that could help me conquer as much tasks as I could is definitely a win for me. And it’s open source, so why not try it, right?

When will GoAutoDial app be released?

The web app is currently in the works and according to CEO Demian Biscocho, the target completion date of the app is within this year. To know more about the app, you can visit their project page here:

http://goautodial.org/projects/goautodial-app

You can also get updates on the release of the app by following them on social media

Facebook: https://web.facebook.com/goautodial/?fref=ts

Twitter: @goautodial

Linked In: https://www.linkedin.com/company/goautodial-inc-

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